DELIVERY & SHIPPING POLICY
Last updated: March 27, 2026
This Delivery and Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from Aviva Smart Solutions Pvt Ltd. By placing an order with the Company, You agree to the terms set forth in this policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Delivery and Shipping Policy:
Company refers to Aviva Smart Solutions Pvt Ltd, having its registered office at No 5, Survey No 45, Vishwadeepam Post, Rajivgandhi Nagar, Chandana Layout, Sunkadakatte, Bengaluru, Karnataka 560091.
Products refer to UPS systems, solar panels, and all related equipment supplied by the Company.
You refers to the individual or legal entity purchasing Products from the Company.
Shipping Coverage
The Company provides delivery services across India for both residential and industrial orders. Delivery availability may vary depending on the location and accessibility of the destination.
Processing of Orders
All orders are processed after successful payment confirmation or as per agreed payment terms. The Company reserves the right to delay or cancel shipments due to unforeseen circumstances, including but not limited to stock availability, logistics constraints, or regulatory requirements.
Delivery Timeline
Estimated delivery timelines typically range from 3 to 10 business days from the date of dispatch. However, delivery timelines may vary based on the nature of the Product, order quantity, customization requirements, and delivery location. The Company shall not be held liable for delays caused by external factors beyond its control.
Shipping Charges
Shipping charges, if applicable, shall be calculated based on factors such as product weight, dimensions, delivery location, and order volume. These charges will be communicated to You at the time of order placement.
Delivery Conditions
You are responsible for providing accurate and complete delivery details at the time of placing the order. The Company shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information. In certain cases, delivery may require Your presence or authorization for receipt and verification of the Product.
Inspection Upon Delivery
It is Your responsibility to inspect the Product at the time of delivery. Any visible damage, tampering, or discrepancy must be reported to the Company within 48 hours of delivery.
Damaged Products in Transit
In the event that a Product is damaged during transportation, the Company shall provide a replacement after proper verification. Requests for replacement must be supported by relevant evidence, including photographs and proof of delivery, and must be reported within the specified timeframe.
Failed Delivery Attempts
If delivery fails due to Your unavailability or incorrect address details, additional charges may apply for re-delivery. The Company reserves the right to cancel the order in such cases.
Delays and Force Majeure
The Company shall not be held responsible for delays in delivery caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, or governmental restrictions.
Contact Information
For any queries related to delivery and shipping, You may contact us at:
Email: info@avivasmartsolutions.com
By placing an order with the Company, You acknowledge that You have read, understood, and agreed to this Delivery and Shipping Policy.
