WARRANTY POLICY
Last updated: January 27, 2025
This Warranty Policy outlines the terms and conditions governing the warranty coverage for products supplied by Aviva Smart Solutions Pvt Ltd. By purchasing and using the Company’s products, including UPS systems, solar panels, and related equipment, You agree to the terms set forth in this policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Warranty Policy:
Company refers to Aviva Smart Solutions Pvt Ltd, having its registered office at No 5, Survey No 45, Vishwadeepam Post, Rajivgandhi Nagar, Chandana Layout, Sunkadakatte, Bengaluru, Karnataka 560091.
Products refer to UPS systems, solar panels, and all related equipment supplied by the Company.
You refers to the individual or legal entity purchasing or using the Company’s Products.
Warranty Coverage
The Company provides a limited warranty on its Products against manufacturing defects and internal component failures under normal usage conditions. The scope of warranty shall be limited to repair or replacement of defective parts or Products, as determined by the Company upon inspection.
Warranty Period
The warranty period for each Product shall be specified in the invoice, product documentation, or warranty card provided at the time of purchase. The warranty period shall commence from the date of purchase unless otherwise stated.
Warranty Claim Process
To avail warranty service, You must provide valid proof of purchase and report the issue within the applicable warranty period. The Company reserves the right to inspect and verify the reported defect before approving any warranty claim. You may be required to make the Product available for inspection at a designated service location or allow on-site inspection where applicable.
Repair or Replacement
Upon verification of a valid warranty claim, the Company shall, at its sole discretion, repair the defective Product or replace it with a new or refurbished unit of equivalent specifications. Any replaced parts or Products shall become the property of the Company.
Exclusions from Warranty
This warranty does not cover damages or defects arising from improper installation, misuse, negligence, unauthorized repairs or modifications, accidents, power surges, voltage fluctuations, environmental factors, or natural disasters. The warranty shall also not cover normal wear and tear, consumable components, or cosmetic damages that do not affect the functionality of the Product.
Installation and Usage
Products must be installed and operated in accordance with the guidelines provided in the user manual or by authorized personnel. Failure to follow proper installation procedures may result in the warranty being void.
Third-Party Components
Any third-party components or accessories supplied with the Product may be covered under separate warranties provided by their respective manufacturers. The Company shall not be responsible for such warranties.
Limitation of Liability
To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use or inability to use the Product, even if advised of the possibility of such damages.
Service and Support
Warranty service may include on-site or off-site support depending on the nature of the Product and the issue reported. Additional charges may apply for services not covered under warranty, including installation, maintenance, or transportation.
Warranty Void Conditions
The warranty shall be deemed void if the Product’s serial number has been altered, removed, or tampered with, or if the Product has been serviced by unauthorized personnel.
Transportation Damage
Any damage occurring during transportation is not covered under this warranty and shall be addressed under the Company’s Delivery and Shipping Policy, which provides for replacement after verification.
Governing Law
This Warranty Policy shall be governed and construed in accordance with the laws of India. Any disputes arising shall be subject to the jurisdiction of courts located in Bengaluru, Karnataka.
Contact Information
For warranty-related queries or claims, You may contact us at:
Email: accounts@avivasmartsolutions.com
By using the Company’s Products, You acknowledge that You have read, understood, and agreed to this Warranty Policy.
